Refund Policy

Effective Date: August 20, 2026

Bunny Events LLC (“Bunny Events,” “we,” “us,” or “our”) provides customized balloon décor, event decorations, products, delivery, and installation services. This Shipping Policy explains how we handle shipping, delivery, pickup, and fulfillment for purchases made through https://www.bunnyevents.com/ (the “Website”).

By placing an order with Bunny Events, you acknowledge and agree to the terms of this Shipping Policy.

1. Types of Fulfillment

Depending on the product or service purchased, your order may be fulfilled through one of the following methods:

Local delivery
Event delivery and installation
Customer pickup
Standard carrier shipping
Other fulfillment methods specifically agreed upon by Bunny Events

The applicable fulfillment method will be identified during the ordering or booking process.

Not every product or service is eligible for every fulfillment method.

2. Local Delivery

Bunny Events primarily provides local delivery for eligible balloon arrangements, event décor, and related products.

Local delivery availability depends on:

Delivery address
Event date
Delivery time
Product or order size
Availability
Traffic and transportation conditions
Setup requirements
Distance from our service area

Delivery fees may vary depending on the location and requirements of the order.

If a delivery fee applies, the fee will be communicated before the order or booking is finalized whenever reasonably possible.

3. Event Delivery and Installation

Certain orders may include delivery, setup, installation, and/or removal as part of an event service.

When installation is included, Bunny Events will coordinate a delivery and setup window with the customer.

The customer is responsible for ensuring that:

The venue is accessible during the agreed delivery and setup period.
The venue permits Bunny Events to perform the requested work.
Required access, parking, loading, elevator, security, or other arrangements have been made.
The installation area is reasonably accessible and ready for setup.

Additional fees may apply if the venue or event requires additional labor, waiting time, parking, transportation, equipment, permits, or other services not included in the original quote.

4. Delivery Areas

Bunny Events is based in Delray Beach, Florida, and primarily provides local delivery and event services in South Florida.

Delivery availability may vary by product, event, and location.

For addresses outside Bunny Events' normal service area, additional travel or delivery charges may apply.

Bunny Events reserves the right to decline delivery to locations that are outside our service area or otherwise impractical to service.

5. Shipping by Third-Party Carrier

Certain products may be eligible for shipment through a third-party carrier.

When standard shipping is available, shipping options and applicable costs will be displayed or communicated during the ordering process.

Shipping times provided by a third-party carrier are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to a third-party carrier, shipping delays caused by the carrier are generally outside Bunny Events' control.

6. Shipping Charges

Shipping and delivery charges may depend on:

Destination
Product size and weight
Number of items
Delivery distance
Delivery date
Installation requirements
Shipping method
Carrier charges
Special handling requirements

Applicable shipping or delivery charges will be communicated during checkout, in the order confirmation, or in the applicable quote or invoice.

7. Processing Times

Processing times vary depending on the type of product or service ordered.

Standard products may generally be processed within the timeframe displayed at checkout or communicated by Bunny Events.

Custom balloon arrangements and event décor may require additional preparation time because they are designed and prepared specifically for an individual order or event.

Event orders may be subject to a separate production and installation schedule.

Customers should not assume that placing an order automatically means that the order will be available immediately.

8. Event-Date Orders

For balloon décor and event-related products, the customer's event date is an important part of the order.

Customers are responsible for providing an accurate:

Event date
Event start time
Venue
Delivery address
Contact telephone number
Setup or access time

Customers should review their order confirmation and notify Bunny Events immediately if any information is incorrect.

Bunny Events is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

9. Delivery Time Windows

Delivery and installation may be scheduled within a designated time window rather than at an exact minute.

Factors such as traffic, venue access, prior installations, weather, event schedules, and other circumstances may affect arrival times.

Bunny Events will make reasonable efforts to meet the agreed delivery or setup window.

Customers should allow sufficient time between scheduled delivery and the beginning of their event when planning their event schedule.

10. Failed Delivery

A delivery may be considered unsuccessful when Bunny Events or its delivery provider cannot reasonably complete the delivery because of circumstances such as:

Incorrect address
Incomplete address
No authorized recipient when one is required
Inability to access the property
Venue restrictions
Locked or inaccessible location
Customer unavailability
Incorrect event information
Failure to provide required access instructions
Unsafe delivery conditions

If a delivery attempt is unsuccessful, additional delivery or service fees may apply.

Bunny Events will make reasonable efforts to contact the customer when an issue arises.

11. Customer Pickup

If customer pickup is offered for a particular product, the pickup location and available pickup window will be communicated to the customer.

Customers are responsible for arriving during the agreed pickup period.

Because balloons and certain event décor can be delicate or oversized, customers are responsible for ensuring that their vehicle is suitable for safely transporting the purchased items.

Bunny Events is not responsible for damage caused after the customer takes possession of the product.

12. Balloon Products

Balloon products are inherently delicate and may change in appearance or condition due to temperature, humidity, sunlight, wind, transportation, handling, and time.

Customers should:

Handle balloons carefully.
Keep balloons away from sharp objects.
Keep balloons away from excessive heat.
Avoid prolonged exposure to direct sunlight.
Avoid placing balloons near open flames or heat sources.
Keep balloons away from pets and young children without supervision.

Once a balloon product has been delivered or picked up by the customer, Bunny Events cannot guarantee its condition if it is subsequently damaged through handling, transportation, environmental conditions, or misuse.

13. Outdoor Deliveries and Events

Outdoor deliveries and installations may be affected by:

Rain
Wind
Heat
Humidity
Cold temperatures
Direct sunlight
Storms
Other environmental conditions

Bunny Events may modify delivery or installation arrangements when weather creates unsafe conditions or makes the service impractical.

Additional costs may apply when a weather-related change requires additional transportation, materials, labor, setup, or removal.

14. Shipping Damage

If a product arrives damaged through a third-party shipping carrier, customers should:

Photograph the package before opening it, if possible.
Photograph the damaged product and packaging.
Contact Bunny Events as soon as reasonably possible.
Retain the original packaging until the issue has been resolved.

Claims may require photographs and other information necessary to investigate the shipment.

Certain products may not be eligible for standard carrier shipping because of their size, fragility, or customized nature.

15. Lost or Stolen Packages

Once a shipment has been confirmed as delivered to the address provided by the customer, Bunny Events is generally not responsible for packages that are subsequently lost or stolen after delivery.

Customers are responsible for providing a secure delivery location.

If a package is reported as lost while in transit, Bunny Events will make reasonable efforts to assist with a carrier investigation or claim where applicable.

16. Incorrect Shipping or Delivery Information

Customers are responsible for providing accurate delivery information.

If an order is delayed, returned, misdelivered, or otherwise affected because the customer provided incorrect or incomplete information, additional shipping or delivery charges may apply.

Bunny Events is not responsible for delays caused by inaccurate information provided by the customer.

17. Changes to Delivery Information

Customers should contact Bunny Events as soon as possible if they need to change:

Delivery address
Event location
Delivery date
Delivery time
Contact information
Access instructions

Changes are subject to availability and may result in additional charges.

Changes cannot be guaranteed after an order has entered production, been dispatched, or been scheduled for delivery or installation.

18. Delays Beyond Our Control

Bunny Events is not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Traffic accidents
Road closures
Transportation interruptions
Carrier delays
Government restrictions
Power outages
Supplier delays
Equipment failures
Public emergencies
Other unforeseen circumstances

When reasonably possible, Bunny Events will communicate significant delays and work with the customer to identify an appropriate solution.

19. International Shipping

Unless expressly stated otherwise, Bunny Events does not currently guarantee international shipping availability.

Orders requiring international shipment may be subject to additional costs, customs requirements, taxes, duties, restrictions, and delivery delays.

Customers are responsible for any applicable customs duties, import taxes, or other governmental charges unless otherwise stated in writing.

20. Refunds and Returns

Shipping or delivery issues may be subject to Bunny Events' Refund Policy and Terms and Conditions.

Custom-made balloon arrangements, event décor, personalized products, and products prepared specifically for a customer's event may be subject to special cancellation, return, or refund restrictions.

Please review the applicable Refund Policy before placing an order.

21. Contact Us

If you have questions regarding shipping, delivery, pickup, or an existing order, please contact Bunny Events:

Bunny Events LLC

14545 S Military Trl J
Delray Beach, FL 33484
United States

Phone: 346-288-4043
Email: booking@bunnyevents.com

When contacting us regarding an order, please include your order number, event date, name, and relevant delivery information when available.

22. Changes to This Shipping Policy

Bunny Events may update this Shipping Policy from time to time.

Any changes will be posted on the Website with an updated Effective Date.

The version in effect at the time of your order will generally apply to that order, unless otherwise required by applicable law.

Last Updated: August 20, 2026