Shipping Policy

Effective Date: August 20, 2026

​

Bunny Events LLC (“Bunny Events,” “we,” “us,” or “our”) provides custom balloon décor, event styling, event installations, products, delivery, and related services. This Shipping & Delivery Policy explains how we handle the fulfillment and delivery of products and event services purchased through https://www.bunnyevents.com/ (the “Website”).

​

Because many of our products are custom-designed and intended for specific events, fulfillment may differ from traditional online retail shipping.

​

By placing an order or booking a service with Bunny Events, you acknowledge and agree to this Shipping & Delivery Policy.

​

1. Our Service Areas

​

Bunny Events primarily serves clients and events throughout:

​

• South Florida

• New York

​

We also accept select events outside of these primary service areas.

​

Out-of-area and destination events are evaluated based on factors including:

​

• Order size

• Event scope

• Design requirements

• Event date

• Location

• Travel requirements

• Installation requirements

• Transportation and logistics

• Availability of our team

​

For larger-scale events, custom productions, weddings, corporate events, and other substantial orders, Bunny Events may travel outside of our primary service areas.

​

If you are located outside South Florida or New York, we encourage you to contact us. We are happy to discuss your event and determine whether we can accommodate your request.

​

Additional travel, transportation, lodging, delivery, installation, or other logistical fees may apply to out-of-area events.

​

2. Types of Fulfillment

​

Depending on the product or service purchased, Bunny Events may offer:

​

• Local delivery

• Event delivery

• Delivery and installation

• Customer pickup

• Carrier shipping for eligible products

• Out-of-area event delivery and installation

• Custom fulfillment arrangements

​

Not every product or service is eligible for every fulfillment method.

​

The applicable fulfillment method, delivery fee, and service details will be communicated during checkout, quoting, or booking.

​

3. Local Delivery

​

Local delivery is available for eligible products and event orders within our service areas.

​

Delivery availability depends on:

​

• Location

• Event date

• Delivery window

• Product size

• Order size

• Availability

• Traffic and transportation conditions

• Setup requirements

​

Delivery fees may vary depending on the destination and requirements of the order.

​

Where applicable, the delivery fee will be displayed at checkout or included in the customer's quote or invoice.

​

4. Event Delivery & Installation

​

Many Bunny Events orders involve more than simply delivering a product.

​

Where included in your booking, Bunny Events may provide:

​

• Delivery

• Setup

• Installation

• Styling

• Event-day placement

• Removal or breakdown

​

The scope of these services will be specified in the customer's quote, invoice, booking agreement, or order confirmation.

​

Customers are responsible for ensuring that the venue is accessible during the agreed setup period and that Bunny Events is permitted to perform the requested services.

​

5. Out-of-Area & Destination Events

​

Bunny Events welcomes opportunities to work outside of South Florida and New York when the scope of an event makes travel and logistics practical.

​

Out-of-area events may be subject to additional charges for:

​

• Mileage

• Transportation

• Airfare

• Lodging

• Rental vehicles

• Parking

• Tolls

• Shipping

• Freight

• Additional labor

• Equipment transportation

• Travel time

• Other event-related expenses

​

These costs will be discussed and included in the applicable proposal or agreement whenever reasonably possible.

​

An out-of-area inquiry does not guarantee that Bunny Events will be able to accept the event.

​

6. Custom & Event-Specific Orders

​

Many Bunny Events products are custom-made for a particular customer or event.

​

Custom orders may require additional preparation time because materials, colors, designs, quantities, and installation requirements are determined specifically for each event.

​

Customers should provide accurate event information when placing an order or requesting a quote.

​

This may include:

​

• Event date

• Event time

• Venue

• Delivery address

• Event type

• Design requirements

• Color preferences

• Installation requirements

• Contact information

​

Incorrect or incomplete information may result in delays or additional charges.

​

7. Processing & Preparation Times

​

Processing times vary depending on the product or service.

​

Standard products may be prepared according to the timeframe displayed during checkout.

​

Custom balloon arrangements and event installations may require substantially more preparation time.

For event décor, the event date and agreed delivery/setup schedule take priority over standard shipping timelines.

​

Customers should not assume that an order can be completed on short notice unless Bunny Events has confirmed availability.

​

8. Delivery & Setup Windows

​

Event deliveries and installations are generally scheduled within a designated time window rather than at an exact minute.

​

Arrival and setup times may be affected by:

​

• Traffic

• Weather

• Venue access

• Security procedures

• Parking

• Loading requirements

• Prior installations

• Event schedules

• Other circumstances outside our reasonable control

​

Bunny Events will make reasonable efforts to arrive within the agreed delivery or setup window.

​

9. Venue & Access Requirements

​

Customers are responsible for providing accurate venue and access information.

​

Before delivery or installation, customers should notify Bunny Events of any:

​

• Venue restrictions

• Loading dock requirements

• Parking restrictions

• Elevator requirements

• Security procedures

• Check-in requirements

• Setup restrictions

• Removal deadlines

• Insurance requirements

• Permit requirements

​

If venue restrictions or access issues result in additional labor, waiting time, transportation, or other expenses, additional charges may apply.

​

10. Customer Pickup

​

Customer pickup may be available for select products and arrangements.

​

When pickup is available, Bunny Events will provide the customer with the applicable pickup location and pickup window.

​

Customers are responsible for providing an appropriate vehicle and safely transporting the products after pickup.

​

Because balloons and event décor may be fragile or oversized, customers should ensure that the vehicle has sufficient space and appropriate conditions for transportation.

​

Bunny Events is not responsible for damage occurring after the customer takes possession of the order.

​

11. Carrier Shipping

​

Certain products may be eligible for shipment through a third-party carrier.

​

If carrier shipping is available, the applicable shipping method and cost will be communicated during checkout or before the order is finalized.

​

Carrier delivery dates and times are estimates unless expressly guaranteed in writing.

​

Once a package has been transferred to a third-party carrier, delays caused by the carrier are generally outside Bunny Events' control.

​

12. Shipping & Delivery Charges

​

Shipping and delivery charges may be based on:

​

• Destination

• Distance

• Product size and weight

• Order quantity

• Event date

• Delivery requirements

• Installation requirements

• Carrier charges

• Travel requirements

• Special handling

• Out-of-area logistics

​

Any applicable charges will be communicated before the order or event is finalized whenever reasonably possible.

​

13. Failed Delivery

​

A delivery may be considered unsuccessful if Bunny Events cannot reasonably complete the delivery because of:

​

• An incorrect or incomplete address

• Customer unavailability

• Lack of venue access

• Locked or inaccessible property

• Venue restrictions

• Failure to provide required instructions

• Unsafe conditions

• Other circumstances within the customer's control

​

Additional delivery, travel, or service charges may apply if a second delivery attempt or additional trip is required.

​

14. Damaged Shipments

​

If a product shipped through a third-party carrier arrives damaged, customers should:

​

1. Photograph the package before opening it, when possible.

2. Photograph the damaged product.

3. Retain the original packaging.

4. Contact Bunny Events as soon as reasonably possible.

5. Provide photographs and any other information requested to assist with the claim.

​

Carrier claims may be subject to the applicable carrier's requirements and deadlines.

​

15. Lost or Stolen Packages

​

Customers are responsible for providing a secure and accurate delivery location.

​

Once a package has been confirmed as delivered to the address provided by the customer, Bunny Events generally cannot be responsible for packages that are subsequently lost or stolen.

​

If a package is lost while in transit, Bunny Events will make reasonable efforts to assist with a carrier investigation or claim when applicable.

​

16. Balloon & Décor Handling

​

Balloons and event décor are delicate products.

​

After delivery or pickup, customers should keep balloon arrangements away from:

​

• Sharp objects

• Excessive heat

• Open flames

• Extreme temperatures

• Rough surfaces

• Excessive wind

• Prolonged direct sunlight

• Pets or unsupervised young children

​

Environmental conditions may affect balloon size, appearance, longevity, and performance.

​

Bunny Events cannot guarantee the condition of a balloon arrangement after delivery or pickup when the product has been exposed to conditions outside of our control.

​

17. Outdoor Events

​

Outdoor installations are subject to environmental conditions, including:

• Wind

• Rain

• Heat

• Humidity

• Cold

• Direct sunlight

• Storms

​

Bunny Events may modify, relocate, postpone, or cancel an outdoor installation if conditions create a safety concern or make the installation impractical.

​

Where reasonably possible, we will work with the customer to identify an alternative solution.

​

Additional materials, labor, travel, or installation charges may apply when a weather-related change requires additional services.

​

18. Changes to Delivery Information

​

Customers should notify Bunny Events as soon as possible if they need to change:

​

• Delivery address

• Venue

• Event date

• Delivery time

• Contact information

• Access instructions

​

Changes are subject to availability and may result in additional fees.

​

Changes cannot be guaranteed once an order has entered production, been dispatched, or been scheduled for delivery or installation.

​

19. Delays Outside Our Control

​

Bunny Events will not be responsible for delays caused by circumstances beyond our reasonable control, including:

​

• Severe weather

• Natural disasters

• Traffic accidents

• Road closures

• Transportation interruptions

• Carrier delays

• Supplier delays

• Power outages

• Government restrictions

• Public emergencies

• Equipment failures

• Acts of God

• Other unforeseen circumstances

​

We will make reasonable efforts to communicate significant delays and work with customers toward an appropriate solution.

​

20. International Shipping

​

Unless expressly agreed upon in writing, Bunny Events does not guarantee international shipping availability.

​

International orders may be subject to additional:

​

• Shipping charges

• Customs requirements

• Import duties

• Taxes

• Brokerage fees

• Delivery restrictions

• Transit times

​

The customer is responsible for applicable customs duties, taxes, and governmental charges unless otherwise stated in writing.

​

21. Returns, Refunds & Cancellations

​

Shipping and delivery issues are subject to Bunny Events' applicable Refund Policy and Terms and Conditions.

​

Custom balloon arrangements, personalized products, event installations, and other products or services prepared specifically for an event may be subject to special cancellation, return, and refund restrictions.

​

Customers should review the applicable Refund Policy and Terms and Conditions before placing an order.

​

22. Contact Us

​

If you have questions regarding shipping, delivery, pickup, or an existing order, please contact:

​

Bunny Events LLC

14545 S Military Trl J
Delray Beach, FL 33484
United States

Phone: 346-288-4043
Email: booking@bunnyevents.com

​

When contacting us about an order, please provide your name, order number, event date, and relevant delivery information whenever available.

​

23. Changes to This Policy

​

Bunny Events may update this Shipping & Delivery Policy from time to time to reflect changes to our services, fulfillment methods, Website, or business practices.

​

Any updated version will be posted on the Website with a revised Effective Date.

​

The policy in effect at the time an order is placed will generally apply to that order, except where otherwise required by applicable law.

​

Last Updated: August 20, 2026

© 2026 Bunny Events LLC. All rights reserved.